Frequently Asked Questions

Workers' Compensation Prescription Questions Answered

What is a workers’ compensation pharmacy?

We specialize in filling prescriptions related to work-related injuries covered under workers’ compensation insurance.

Do you accept regular health insurance?

Who can use your pharmacy?

What information do I need to provide?

Mail-Order & Home Delivery Services

Do you offer mail-order pharmacy services?

Yes. We provide convenient mail-order delivery for injured workers with approved workers’ compensation prescriptions.

Is there a cost for mail delivery?

How long does mail delivery take?

Do you ship statewide or nationwide?

Can medications be shipped to my home or another address?

Do you provide tracking information?

Are medications packaged discreetly?

What if I’m not home during delivery?

Can I set up automatic mail refills?

Prescription & Authorization

How does my doctor send my prescription?

Your provider can e-prescribe, fax, or call in your prescription directly to us.

Do medications require prior authorization?

What happens if my medication is denied?

Can I fill prescriptions unrelated to my work injury?

Billing & Costs

Do I have to pay out of pocket?

In most cases, no. Approved prescriptions are billed directly to the workers’ compensation insurance carrier.

What if I receive a bill?

Do I have to pay out of pocket for my medication?

Refills & Ongoing Care

How do I request a refill?

You can call our pharmacy directly. We can also contact your provider for refill authorization if needed.

Will you remind me when it’s time for a refill?

What if my medication changes?

Safety & Support

Can I speak with a pharmacist?

Absolutely. Our pharmacists are available to answer questions about your medications, side effects, and safety.

Do you review medications for safety?

What should I do if I experience side effects?

Privacy & Compliance

Is my medical information confidential?

Yes. We strictly follow HIPAA regulations to protect your personal and medical information.

Will you communicate with my adjuster or case manager?